free shipping for orders over $100


Shipping & returns

Last updated March 23, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if your product is damaged or non-working, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

IVY Smoke & Vapor

Attn: Returns

320 Old Franklin Turnpike  

Rocky Mount, VA 24151  

United States  

Return shipping charges will be paid by customer. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •         Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(540) 238-2151 

[email protected] 

Login

Forgot your password?

  • All your orders and returns in one place
  • The ordering process is even faster
  • Your shopping cart stored, always and everywhere

compare0

By using our website, you agree to the use of cookies. These cookies help us understand how customers arrive at and use our site and help us make improvements. Hide this messageMore on cookies »
Powered by Lightspeed